Effective Date: July 2026
All Audima Labs products are custom-manufactured on a pre-order basis. This policy outlines our shipping practices, delivery timelines, and your rights regarding order fulfilment.
Production and Shipping Timeline
Standard Production Window
Pre-order items are manufactured to specification and typically ship within 4–6 months from the date of your batch’s launch. This timeline is an estimate based on current production schedules.
Reasonable Delivery Expectations
We consider delivery within the 4–6 month window from your batch’s launch, plus up to 30 additional days for unforeseen manufacturing or supply chain circumstances, to be within a reasonable timeframe. Delays beyond this extended window without adequate justification may qualify for refunds under our non-delivery protections.
Order Tracking and Communication
What You’ll Receive
- Order confirmation email upon purchase
- Production status updates throughout the manufacturing process
- Shipping notification with tracking number once your order dispatches
- Proactive notification of any delays exceeding reasonable timeframes
Tracking Information
Orders are shipped with tracking where available. Once your item dispatches, you will receive an email with your tracking number and carrier details. Tracking accuracy and delivery estimates vary by courier and destination, and an estimated delivery date may not always be provided.
Shipping Methods and Partners
We work with trusted international shipping carriers to ensure reliable delivery. Specific shipping costs and delivery timeframes are calculated at checkout based on your location and selected shipping method.
International Shipping and Customs
Important Notice for International Customers
Your order may be subject to import duties, taxes, or customs fees unless stated otherwise. These charges are not included in your purchase price and are the sole responsibility of the recipient.
Customs Documentation
We provide accurate customs declarations including detailed product descriptions, correct valuations, country of origin, and applicable HS/Tariff codes.
Delivery Issues and Lost Packages
Failed Delivery Attempts
Most carriers attempt delivery 2–3 times. After failed delivery attempts, packages are typically held at your local carrier depot for 5–10 business days. You will receive delivery attempt notifications from the carrier with instructions for redelivery or pickup.
Packages Returned to Sender
If your package is returned to us due to failed delivery attempts or incorrect address information, reshipping fees may apply. We will contact you to arrange reshipment.
Lost or Damaged in Transit
Report any shipping damage or lost packages within 7 days of the expected delivery date. We will immediately investigate with the carrier and provide a replacement or refund if the carrier accepts liability.
Address Changes and Corrections
Before Shipment
Contact us immediately at contactus@audima.com.au if you need to change your shipping address. Address changes are only possible before your order ships.
After Shipment
Once an order has shipped, address corrections may be possible through the carrier, but additional fees may apply. We cannot guarantee successful address changes after shipment.
Customer Responsibility
Incorrect addresses provided at checkout are the customer’s responsibility. Delivery failures or returns due to address errors may incur reshipping fees.
Non-Delivery Protections
What Constitutes Non-Delivery
Non-delivery occurs when your order has not been delivered beyond the reasonable timeframe (4–6 months from launch, plus up to 30 days) without adequate justification, or when tracking shows the package is confirmed lost by the carrier.
Minor Delays vs. Non-Delivery
Minor delays (up to 30 days beyond the estimated timeframe) due to legitimate supply chain, manufacturing, or carrier issues do not qualify for refunds. We commit to proactive communication during any delays.
Excessive delays beyond the reasonable extended timeframe without adequate communication or justification qualify for full refunds under our Return, Refund, and Warranty Policy.
Our Commitment
If your order cannot be delivered within the reasonable extended timeframe, you are entitled to a full refund. Contact us immediately at contactus@audima.com.au if your order is significantly overdue.
Your Rights Under Australian Consumer Law
This policy operates in addition to your rights under the Australian Consumer Law (ACL). Under the ACL, goods must be delivered within a reasonable timeframe. Our defined production and shipping windows are consistent with reasonable timeframes for custom-manufactured products.
If you believe your delivery timeframe is unreasonable or your consumer rights have been violated, please contact us at the email below.
Questions and Support
For shipping questions, tracking assistance, or delivery concerns:
Email: contactus@audima.com.au
Response Time: Within 3 business days
Please include your order number for faster assistance.
Note: For information about pre-order cancellations, refunds, and warranty coverage, please refer to our Return, Refund, and Warranty Policy.
Last Updated: July 2026
